Terms of Service

Effective Date: June 12, 2026  |  Last Updated: June 12, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," or "you") and Piada ("Company," "we," "us," or "our"), the operator of the website located at italianpiada.click (the "Website") and all associated services, content, and functionality offered through it.

By visiting, browsing, using, or interacting with this Website in any manner — including placing orders, submitting inquiries, creating an account, subscribing to communications, or simply accessing any page — you expressly agree to comply with and be legally bound by these Terms, our Privacy Policy, and any other policies or guidelines incorporated herein by reference.

These Terms apply to all visitors, users, and others who access or use our Website or services. If you are accessing the Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include such entity.

You must be at least 13 years of age to use this Website. If you are under 18 years of age, you must have the consent of a parent or legal guardian to use our services. By using the Website, you represent that you meet these age requirements.

2. Description of Services

Piada is a food-focused business operating in the United States, specializing in the preparation and service of authentic Italian piadine and related culinary offerings. Through the Website at italianpiada.click, we offer the following services and features:

• Online Menu Browsing: Users may browse our current menu offerings, including descriptions of food items, ingredients, and pricing information.
• Online Ordering: Where available, users may place orders for food items for pickup, delivery, or catering services through the Website or integrated third-party platforms.
• Catering and Event Services: Users may inquire about or book catering services for private and corporate events.
• Account Creation: Users may register for an account to manage orders, track purchase history, save preferences, and receive personalized offers.
• Promotions and Loyalty Programs: Users may participate in promotional offers, discount programs, and loyalty reward schemes as made available from time to time.
• Customer Support: Users may contact us for inquiries, feedback, complaints, and general support via the contact information provided on this Website.
• Informational Content: The Website provides general information about our business, story, ingredients, sourcing practices, and food preparation philosophy.

We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of this Website and our services, you agree to:

• Provide accurate, current, and complete information when registering for an account or placing an order.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access or use of your account.
• Use the Website only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations.
• Comply with all applicable food safety and health regulations when handling food products received from us.
• Pay for all orders placed through the Website in a timely and complete manner.
• Respect the intellectual property rights of the Company and third parties.
• Use the Website in a manner that does not interfere with or disrupt the services or servers connected to the Website.

3.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Fraudulent Conduct: Submitting false, misleading, or fraudulent orders, payment information, or personal data.
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to the Website.
• Harmful Code: Uploading, transmitting, or distributing viruses, malware, spyware, Trojan horses, or any other harmful or malicious code.
• Automated Scraping: Using automated tools, bots, scrapers, or similar technologies to collect or extract data from the Website without express written permission.
• Spam and Unsolicited Communications: Using our Website or services to send unsolicited communications, advertising, or spam to other users or third parties.
• Harassment: Harassing, threatening, intimidating, or otherwise engaging in harmful conduct toward other users, our staff, or any third party through the Website.
• Impersonation: Impersonating any person or entity, or misrepresenting your affiliation with any person or entity.
• Illegal Activity: Using the Website to facilitate, promote, or engage in any illegal activity, including but not limited to money laundering, fraud, or violation of food safety regulations.
• Intellectual Property Infringement: Copying, reproducing, distributing, or creating derivative works of any content from the Website without our express written consent.
• System Overloading: Taking any action that places an unreasonable or disproportionately large load on our infrastructure or interferes with the proper functioning of the Website.
• Circumventing Security: Attempting to circumvent, bypass, or disable any security features, access controls, or technical measures implemented on the Website.

Violation of any of these prohibited activities may result in immediate termination of your account, banning from the Website, and may subject you to civil and/or criminal liability under applicable law.

4. Intellectual Property Rights

All content, materials, and elements available on or through the Website are the exclusive property of Piada or its licensors and are protected by applicable intellectual property laws, including but not limited to the Copyright Act (17 U.S.C. § 101 et seq.), trademark laws, and trade dress protections under the Lanham Act (15 U.S.C. § 1051 et seq.).

The following items are protected intellectual property of Piada:

• The Piada brand name, logo, trade dress, and all associated trademarks and service marks.
• All written content, including menu descriptions, blog posts, recipes, and marketing materials published on the Website.
• All images, photographs, graphics, videos, and multimedia content displayed on the Website.
• The overall design, layout, and appearance of the Website, including its user interface and user experience elements.
• All software, code, scripts, and technical infrastructure underlying the Website.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, non-commercial purposes only. This license does not include the right to:

• Reproduce, copy, or duplicate any content from the Website.
• Sell, resell, or commercially exploit any content from the Website.
• Create derivative works based on Website content.
• Use any data mining, robots, or similar data gathering tools on the Website.

Any unauthorized use of our intellectual property may result in legal action. If you believe your intellectual property rights have been infringed upon by content on our Website, please contact us at [email protected].

5. Payment Terms

5.1 Pricing

All prices listed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable taxes, delivery fees, or service charges unless explicitly stated at the time of order. We reserve the right to adjust prices at any time, and such changes will be reflected on the Website.

5.2 Payment Methods

We accept various forms of payment as displayed on the Website or ordering platform at the time of purchase, which may include major credit cards, debit cards, digital wallets, and other electronic payment methods. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that such information is accurate and complete.

5.3 Order Confirmation

An order is not confirmed until you receive an order confirmation notification from us. We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspected fraudulent activity.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. Refunds or replacements may be offered at our sole discretion in cases where food quality does not meet reasonable standards or where an error occurred in fulfilling your order. Catering orders may be subject to separate cancellation and refund policies disclosed at the time of booking. For any concerns regarding your order, please contact us promptly at [email protected].

5.5 Taxes

You are responsible for all applicable federal, state, and local taxes associated with your purchases. We will collect and remit applicable sales taxes as required by law in jurisdictions where we have a tax collection obligation.

6. Food Safety and Allergen Disclaimer

We take food safety seriously and strive to meet all applicable food safety standards under federal and state regulations, including requirements established by the U.S. Food and Drug Administration (FDA) and the U.S. Department of Agriculture (USDA), as well as applicable state and local health codes.

Our food products may contain or come into contact with common allergens including, but not limited to, wheat/gluten, dairy, eggs, nuts, soy, shellfish, and sesame. While we make reasonable efforts to accommodate dietary restrictions and food allergies when notified, we cannot guarantee that any menu item is completely free from allergens due to the nature of shared cooking environments.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIADA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTIONS, COMPUTER DAMAGE, SYSTEM FAILURE, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH:

• Your use of or inability to use the Website or our services.
• Any content obtained from the Website.
• Unauthorized access to or alteration of your transmissions or data.
• Any errors, omissions, interruptions, or defects in the Website or services.
• Any conduct or content of any third party in connection with the Website.
• Consumption of food products purchased through our services.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE USE OF THE WEBSITE OR SERVICES EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability shall be limited to the maximum extent permitted by applicable law.

8. Disclaimers

8.1 As-Is Basis

THE WEBSITE AND ALL CONTENT, SERVICES, AND MATERIALS PROVIDED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIADA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability and fitness for a particular purpose.
• Warranties that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
• Warranties regarding the accuracy, completeness, or reliability of any content on the Website.
• Warranties that defects or errors in the Website will be corrected.

8.2 Third-Party Links

The Website may contain links to third-party websites, platforms, or services that are not owned or controlled by Piada. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any third-party websites you visit.

8.3 Accuracy of Information

While we make reasonable efforts to ensure that all information on the Website is accurate and current, we do not warrant or guarantee the accuracy, completeness, or timeliness of any information. Menu items, prices, hours of operation, and availability are subject to change and may not always be immediately reflected on the Website.

9. Indemnification

You agree to defend, indemnify, and hold harmless Piada and its officers, directors, employees, agents, contractors, affiliates, licensors, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to reasonable attorney's fees and litigation costs) arising from or related to:

• Your access to or use of the Website or our services.
• Your violation of any provision of these Terms.
• Your violation of any third-party rights, including without limitation any intellectual property rights or privacy rights.
• Any content you submit, post, or transmit through the Website.
• Your violation of any applicable federal, state, or local law or regulation.
• Any fraudulent, negligent, or wrongful conduct by you in connection with the use of our services.
• Any claims by third parties arising out of your use of our services.

This indemnification obligation will survive the termination of these Terms and your use of the Website.

10. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or relating to them, or to your use of the Website or services, shall be governed by and construed in accordance with the laws of the United States of America and the laws of the applicable state in which Piada is registered and primarily operates, without regard to any conflict of law principles that would require the application of the laws of any other jurisdiction.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Website that is not subject to mandatory arbitration as described in Section 11 shall be instituted exclusively in the federal or state courts of competent jurisdiction in the United States. You hereby waive any objection to the exercise of personal jurisdiction by such courts and to venue in such courts.

These Terms are also subject to applicable federal consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 45 et seq.), which prohibits unfair or deceptive trade practices affecting commerce. To the extent you are located in California, your rights may additionally be governed by the California Consumer Privacy Act (CCPA/CPRA) with respect to personal information, the California Business and Professions Code, and other applicable California consumer protection statutes.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first attempt to resolve any dispute, claim, or controversy with us informally by contacting us at [email protected] with a written description of your claim and the relief you are seeking. We will make a good-faith effort to resolve the dispute within thirty (30) days of receiving your written notice. If the dispute cannot be resolved informally within this period, either party may proceed to formal dispute resolution as described below.

11.2 Binding Arbitration

EXCEPT FOR CLAIMS THAT QUALIFY FOR SMALL CLAIMS COURT AND EXCEPT AS OTHERWISE PROVIDED HEREIN, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF, OR TO THE USE OF THE WEBSITE OR SERVICES, SHALL BE RESOLVED SOLELY BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES, RATHER THAN IN COURT.

The arbitration shall be conducted in English and shall take place in the United States. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration provision.

11.3 Class Action Waiver

YOU AND PIADA EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND PIADA EACH WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

11.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may bring individual claims in small claims court, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened misappropriation or infringement of intellectual property rights.

12. Term and Termination

12.1 Duration

These Terms shall remain in full force and effect for as long as you continue to access or use the Website or our services, unless earlier terminated in accordance with this Section.

12.2 Termination by You

You may terminate your use of the Website and any account you have created at any time by ceasing to use the Website and, if applicable, by requesting the deletion of your account by contacting us at [email protected]. Termination of your account does not relieve you of any obligations or liabilities that arose prior to the termination.

12.3 Termination by Us

We reserve the right to suspend or terminate your access to the Website and our services, in whole or in part, at any time and for any reason, including but not limited to:

• Violation of any provision of these Terms.
• Suspected fraudulent, abusive, or illegal activity.
• Non-payment for services rendered.
• Circumstances that we believe pose a risk to the Company, other users, or third parties.
• Discontinuation of the Website or services, whether in whole or in part.

We may provide notice of termination where reasonably practicable, but are not obligated to do so.

12.4 Effect of Termination

Upon termination, your license to use the Website and services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 4 (Intellectual Property), 7 (Limitation of Liability), 8 (Disclaimers), 9 (Indemnification), 10 (Governing Law), 11 (Dispute Resolution), and 14 (Severability).

13. Changes to Terms

We reserve the right to modify, update, or revise these Terms of Service at any time in our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. In cases of material changes, we may also notify you through additional means, such as a prominent notice on the Website or via email if you have provided an email address.

Your continued use of the Website or our services following the posting of updated Terms constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any changes. If you do not agree to the modified Terms, you must discontinue your use of the Website and services immediately.

We will not be liable to you or any third party for any modifications to these Terms, provided such modifications are made in good faith and do not violate applicable law.

14. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or in conflict with any applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, such provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect as if the invalid or unenforceable provision had never been included.

The parties further agree to replace any invalid or unenforceable provision with a valid and enforceable provision that, to the greatest extent possible, achieves the original intent and economic effect of the invalid or unenforceable provision.

15. Additional Legal Provisions

15.1 Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies or agreements expressly incorporated herein by reference, constitute the entire agreement between you and Piada with respect to the subject matter hereof and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website and services.

15.2 No Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of a particular provision must be made in writing and signed by an authorized representative of Piada to be effective. A waiver of any provision on one occasion shall not constitute a waiver of the same or any other provision on any other occasion.

15.3 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or operation of law. Any purported assignment in violation of this provision shall be null and void.

15.4 Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms arising out of or caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, war, terrorism, riots, civil unrest, government actions, labor disputes, power outages, internet service disruptions, or supply chain failures. During such events, our obligations under these Terms will be suspended for the duration of the force majeure event.

15.5 Notices

All notices, requests, or communications required or permitted under these Terms shall be delivered to us at the contact information provided below. Notices to you may be delivered via email to the address you have provided or through a prominent notice on the Website.

15.6 Consumer Rights

Nothing in these Terms is intended to limit or exclude any rights you may have under applicable consumer protection laws that cannot be excluded by contract, including rights under the FTC Act and, where applicable, state consumer protection statutes. Residents of certain states, including California, may have additional rights under applicable law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

16. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, or if you need to reach us for any reason related to your use of the Website or services, please contact us using the information below:

We will endeavor to respond to all inquiries within a reasonable timeframe. For urgent matters related to food safety, health concerns, or potential legal issues, please mark your communication as urgent and provide full details so that we may prioritize your inquiry appropriately.